We're here to help

Contact weAssist

Talk to sales, reach support, or get help with billing. Average first response under 30 minutes, 24/7.

SSL Secured 24/7 Monitoring Global coverage
<30m
Avg. first reply
4.9/5
Satisfaction
35+
Countries

Sales

Fast

Product demos, pricing & pilots.

Support

24/7

Technical help & incidents.

Billing

Mon–Fri

Invoices, quotes & renewals.

✓

Service status

All systems operational. We reply within 30 minutes for priority incidents.

99.99%
SLA
<30m
First reply
24/7
Coverage

ETA: ~ 4 hours

By submitting, you’ll create a support ticket. We’ll reply to your email.

Our offices

Singapore (HQ)
22 Sin Ming Ln, Singapore
Mon–Fri, 9:00–18:00 SGT
Dhaka
Banani, Dhaka
Sun–Thu, 10:00–19:00 BST
Remote
Global distributed team
24/7

Frequently asked questions

What topics should go to Support vs. Sales?'

Sales handles pricing, demos and pilots. Support covers incidents, bugs, and how‑to questions.

How fast do you respond?'

We reply within 30 minutes for priority incidents and within 4 hours for normal tickets, 24/7.

Do you support WooCommerce / Shopify?'

Yes — WooCommerce, Shopify, Dokan multivendor and custom stacks via API.

Can you sign a DPA or NDA?'

Absolutely. Our enterprise plan includes standard DPA/NDA and security reviews.