SEV-1
ActiveCheckout errors for EU region
Started 201h ago
Owner Priya K.
~18% conversion drop; ~1.3k users affected/hour
SEV-3
MonitoringDelayed email notifications
Started 277h ago
Owner Ahmed R.
Email latency up to 12min
SEV-2
MitigatedIntermittent 5xx on API /v2
Started 329h ago
Owner Mina L.
p95 error rate 2.4%
What good looks like
- Acknowledged in < 5 minutes
- Mitigation in < 30 minutes
- Root cause within 24 hours
Change freeze windows
Friday 16:00–Monday 02:00 UTC · Major launches paused.